Privacy Policy

At Hexa Research (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and shipping address;
• Order information: products purchased, order history, and transaction details;
• Communication data: messages and support requests you send us;
• Account information: your name and password if you create an account (passwords are stored securely and are never visible to us).

When you visit our website, we also automatically collect basic technical data such as IP address, browser type, pages viewed, and similar information used to keep the site secure and working.

2. How We Use Your Information

• Process and fulfill your orders;
• Communicate with you about your orders and our products;
• Manage your account, membership tier, and loyalty points;
• Send updates you have requested, such as newsletter announcements;
• Improve our website and customer experience;
• Prevent fraud, enhance security, and comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who help us operate the store — including our hosting/database provider, our live-chat provider, and shipping carriers;
• Legal requirements — when required by law or to protect our rights;
• Business transfers — in connection with a merger, acquisition, or sale of assets.

4. Payment Information

Payment is completed using the methods offered at checkout. We do not store full payment credentials on our servers. For cryptocurrency payments, transactions occur on public blockchains; only the information needed to match and confirm your payment is retained with your order.

5. Data Security

• Encrypted connections (HTTPS/TLS) for all data transmission;
• Secure authentication, with optional two-factor authentication on your account;
• Access controls limiting who can view personal information;
• Encrypted data storage.

No method of transmission or storage is 100% secure, but we work to protect your information.

6. Cookies and Tracking

We use cookies and similar technologies to remember your preferences and cart contents, keep you signed in, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect certain features.

7. Your Rights

You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information — you can permanently delete your account, order history, and wishlist from your account settings;
• Opt out of marketing communications;
• Request a copy of your data in a portable format.

8. State Privacy Rights

Depending on your state of residence, you may have additional rights under applicable consumer-privacy laws (such as the CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale or sharing of your information. We do not sell personal information.

9. Children's Privacy

Our website and products are intended only for adults aged 21 or older. We do not knowingly collect personal information from anyone under 21. If we learn we have, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page and update the “last updated” date. Your continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact Us

Questions about this Privacy Policy or our practices? Reach us through our contact page. Hexa Research is based in Atlanta, Georgia, USA.