Privacy Policy

Hexa Research is operated by Hexa Research LLC, a Georgia limited liability company (“Hexa Research,” “we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and shipping address;
• Order information: products purchased, order history, shipping selection, and transaction details;
• Communication data: messages, support requests, and newsletter sign-ups you send us;
• Account information: your name and password if you create an account (passwords are stored securely, hashed, and are never visible to us).

When you visit our website, we also automatically collect limited technical and usage data — such as IP address, approximate location (country) derived from it, browser and device type, the pages you view, and the site that referred you. We use this first-party analytics data to keep the site secure, measure traffic, and improve the experience. We do nottrack you across other companies’ websites or serve third-party advertising.

2. How We Use Your Information

• Process and fulfill your orders and arrange shipping;
• Communicate with you about your orders and our products;
• Manage your account and loyalty points;
• Send updates you have requested, such as newsletter announcements;
• Understand site traffic and improve our website and customer experience;
• Prevent fraud, enhance security, and comply with legal obligations.

3. Information Sharing

We do not sell or rent your personal information. We share it only with service providers (sub-processors) that help us operate the store, and only to the extent needed to provide their service, including:

• Website hosting & database — to run the site and securely store account and order data;
• Email delivery — to send order, account, and support emails, and any newsletters you request;
• Shipping & label generation — to calculate rates, print labels, and provide tracking (shared with carriers such as UPS and USPS);
• Live chat — if you choose to start a chat with us;
• Website analytics — our own first-party traffic measurement.

We may also disclose information when required by law or to protect our rights, and in connection with a business transfer such as a merger, acquisition, or sale of assets.

4. Payment Information

Payment is completed using the methods offered at checkout. We do not store full payment credentials on our servers. For cryptocurrency payments, transactions occur on public blockchains; only the information needed to match and confirm your payment is retained with your order.

5. Data Security

• Encrypted connections (HTTPS/TLS) for all data transmission;
• Secure authentication, with optional two-factor authentication on your account;
• Row-level access controls limiting who can view personal information;
• Encrypted data storage.

No method of transmission or storage is 100% secure, but we work to protect your information.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy — to maintain your account, fulfill and record orders (including for tax and business recordkeeping), respond to inquiries, and meet legal obligations. You can delete your account, order history, and wishlist at any time from your account settings, which removes that data from our active systems. Aggregated or anonymized data that does not identify you may be retained for analytics.

7. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, record that you have acknowledged our research-use and cookie notices, and measure site traffic through our own first-party analytics. We do not use third-party advertising or cross-site tracking cookies. When you first visit, we display a cookie notice; you can also control cookies through your browser settings, though disabling them may affect certain features.

8. Your Rights

You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information — you can permanently delete your account, order history, and wishlist from your account settings;
• Opt out of marketing communications at any time;
• Request a copy of your data in a portable format.

9. State Privacy Rights

Depending on your state of residence, you may have additional rights under applicable consumer-privacy laws (such as the CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale or sharing of your information. We do not sell personal information. To exercise any of these rights, contact us using the details below.

10. Children's Privacy

Our website and products are intended only for adults aged 21 or older. We do not knowingly collect personal information from anyone under 21. If we learn we have, we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page and update the “last updated” date. Your continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact Us

Questions about this Privacy Policy, or want to exercise a privacy right? Email us at legal@hexaresearch.us or support@hexaresearch.us, or use our contact page. Hexa Research is based in Atlanta, Georgia, USA.