Terms of Service

Welcome to Hexa Research. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By accessing or using the website, you confirm that you are at least 21 years old and have the legal capacity to enter into these Terms. If you are using the website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Eligibility

Access to Hexa Research products is limited to qualified researchers, laboratory professionals, and organizations engaged in legitimate scientific research. Hexa Research reserves the right to approve or deny any customer or order at its sole discretion, and may request verification of research credentials at any time. Failure to provide satisfactory verification may result in order cancellation or account termination.

3. Products and Intended Use

All products sold by Hexa Research are intended for laboratory research use only. None of our products or statements have been evaluated by the U.S. Food and Drug Administration. By purchasing, you acknowledge and agree that:

• Products are sold strictly for in-vitro research and laboratory use;
• Products are not for human or animal consumption, diagnostic, or therapeutic use;
• Products are not intended to diagnose, treat, cure, or prevent any disease;
• No product information on this website constitutes medical advice, dosing guidance, or a recommendation for human or animal use;
• You will comply with all applicable local, state, and federal laws regarding the purchase, possession, and use of research materials;
• You are a qualified researcher or purchasing for legitimate research purposes.

4. Account Registration

You may create an account to make purchases and track orders. You are responsible for keeping your credentials confidential and for all activity under your account, and you agree to provide accurate information and keep it current. We strongly recommend enabling two-factor authentication.

5. Orders and Payment

• You agree to pay all charges at the prices in effect when your order is placed;
• Payment instructions are provided at checkout. Orders are processed and shipped after payment is received and confirmed;
• All orders are subject to acceptance and availability;
• We reserve the right to refuse or cancel any order for any reason;
• Prices are subject to change without notice.

6. Shipping and Delivery

We ship to addresses within the United States. Shipping times are estimates and not guaranteed. Risk of loss and title pass to you upon delivery to the carrier. See our Shipping Information page for details.

7. Returns and Refunds

Our return policy is detailed on our Returns & Refunds page. We offer one-time replacements for products damaged in transit only, subject to photo evidence and review. We do not offer refunds for change of mind, dissatisfaction, or misuse. Hexa Research is not responsible for improper storage, handling, or reconstitution of products after delivery.

8. Intellectual Property

All content on the website — text, graphics, logos, images, and software — is the property of Hexa Research or its licensors and is protected by intellectual-property laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

9. Prohibited Conduct

You agree not to:

• Use the website for any unlawful purpose or misrepresent your identity or affiliation;
• Interfere with the website, scrape it with automated means, or attempt unauthorized access;
• Resell products without our written authorization;
• Use products in a manner inconsistent with their intended research use;
• Discuss, promote, or engage in any practice of human or animal dosing of products purchased from Hexa Research, through any channel;
• Market, label, or represent any product as suitable for human consumption, therapeutic use, or veterinary application.

Violation of the above — in particular any discussion or practice of human or animal dosing — may result in immediate termination of your account, cancellation of pending orders, and a permanent ban, at our sole discretion.

10. Termination

Hexa Research may suspend or terminate your account and refuse any current or future use of the website at any time, at our sole discretion, including for violation of these Terms, suspected misuse of products, or failure to provide satisfactory credentials. Termination does not relieve you of any obligations under these Terms, including indemnification.

11. Affiliate & Referral Program

If you participate in our partner or affiliate program, additional terms apply. See our Affiliate Terms. Commission eligibility, rates, and payouts are determined at our sole discretion and may be modified or revoked at any time. Affiliates are solely responsible for all content and claims they make and must promote products as research-use-only, with no health, dosing, or human-use claims.

12. Assumption of Risk

Your purchase, possession, handling, storage, and use of any products from Hexa Research is at your sole and exclusive risk. Hexa Research sells research materials intended solely for in-vitro laboratory use. By purchasing, you voluntarily assume all risks associated with the product, including risks arising from improper storage, handling, contamination, degradation, misuse, or any application to any human or animal, and you waive any claims against Hexa Research arising from your use or misuse of products to the fullest extent permitted by law.

13. Disclaimer of Warranties

The website and all products are provided “as is” and “as available” without warranties of any kind, express or implied. To the fullest extent permitted by law, Hexa Research disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement. Certificates of Analysis reflect testing results at the time of analysis and do not constitute a warranty of fitness for any specific application.

14. Limitation of Liability

To the maximum extent permitted by law, Hexa Research and its owners, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or products. Our total aggregate liability for all claims shall not exceed the amount you paid for the specific product(s) giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Hexa Research and its owners, officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use or misuse of products; any statements, claims, or advice you make to third parties regarding our products; any content you publish referencing our products; your violation of these Terms or applicable law; or any regulatory action brought against Hexa Research as a result of your actions. This obligation survives termination of your account.

16. Dispute Resolution & Arbitration

Any dispute arising out of or relating to these Terms or your purchases shall be resolved through final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in the State of Georgia. You waive any right to participate in a class action or class-wide arbitration. Either party may bring an individual action in small claims court for qualifying disputes, and nothing prevents Hexa Research from seeking injunctive relief to protect its intellectual property.

17. Governing Law

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law principles. To the extent litigation is permitted, proceedings shall be brought exclusively in the state or federal courts located in Georgia, and you consent to their jurisdiction.

18. Privacy and Your Information

Our collection and use of your information is described in our Privacy Policy. We do not sell your personal information. Consent to marketing communications is not a condition of purchase, and you may opt out at any time.

19. Changes to Terms

We may modify these Terms at any time. Changes are effective upon posting to the website. Your continued use after changes constitutes acceptance of the modified Terms.

20. Severability & Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any right or provision is not a waiver of that right.

21. Entire Agreement & Contact

These Terms, together with our Privacy Policy, Disclaimer, and other referenced policies, constitute the entire agreement between you and Hexa Research. Questions? Reach us through our contact page. Hexa Research is based in Atlanta, Georgia, USA.