Returns & Refunds
Every order is protected against damage in transit.
Damage Protection Policy
Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.
How Returns Work
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
Contact Us
Reach out through our contact page or live chat with your order number and photos of the damage. We'll respond within 1 business day.
Get Your Replacement
Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.
Eligible for Return
- Products damaged during shipping (with photo evidence)
- Defective products that don't meet purity standards
- Incorrect items received
Not Eligible for Return
- Reconstituted or opened products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
Received a Damaged or Defective Product?
We take quality seriously. If your order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer per order.
Take Photos
Document the damage or issue with clear photos
Contact Us
Send photos and your order number through our contact page
Get Replacement
We'll ship a replacement within 24 hours of approval
Replacement Timeline
Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. Hexa Research reserves the right to deny replacement requests at its sole discretion.
Important Disclaimer
All products are sold strictly for research purposes. Hexa Research is not responsible for any misuse, improper storage, or reconstitution of products after delivery. Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage or defect. Refunds, where issued, are returned to the original payment method (for crypto payments, to a wallet address you provide). By placing an order, you acknowledge and agree to this policy.